If I schedule an email to go out next week, will it go out even if my computer is not on/connected to the internet?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes. Your Email Marketer is hosted on a server. This means that it is not running off your computer. Fig Creative  send via cron and not via your browser so all your scheduled emails and autoresponders will continue to go even though you are not logged in.

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Can I add my name to my sends so that email clients will display ‘My Name ‘ ?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes you can. When you send an email campaign or create a new autoresponder you can set up your name so that your emails will display as ‘My Name <email@address.com>’ This is done by setting the ‘Send To First Name’ and ‘  Send To Last Name’

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Can Fig Connect Embed Images In Emails?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes it can. When you send a newsletter you can choose whether or not to embed images. You do this by selecting the ‘embed images’ option when you are sending your emails or setting up your autoresponders. Embedded images are a great way to allow people to read your HTML emails when they aren’t connected [...]

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Can I add a movie to my newsletter (quicktime, swf, flash, etc)

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes you can. However the movie is not actually sent as an email.  A link to the movie, which is loaded in either youtube or vimeo or on your web site allows you to stream from it.

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Can I send attachments with Fig Connect ?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes, you can send an unlimited amount of attachments with your newsletters. To attach files, first ensure attachments are enabled under the Settings –> Email Settings page. After attachments have been enabled, the option to attach additional files to auto-responders and email campaigns will appear directly below the HTML/Text content editors section. Note: Some spma [...]

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Can I create my own email campaigns or do I need to use an email template?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Your Email Marketer lets you create email campaigns in various ways depending on how you work. While your Email Marketer lets you create emails and email templates using the built in powerful WYSIWYG editor, you can also create them  using a HTML editor such as Dreamweaver, GoLive, FrontPage etc.and upload it directly into your Email [...]

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My images have a blue border when the email is sent. How can I remove it?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

If your images are appearing in your inbox with a blue border around them, follow these steps to remove the border: 1. Login to your control panel and edit your email campaign 2. Right click on the image and choose the “Insert/edit image” option 3. Click the “Appearance” tab in the popup window 4. Type [...]

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Is it possible to create personalised emails, e.g. ‘Dear John’ or ‘Dear Mrs. Jones’?

Fig CRM, Knowledge base on February 13th, 2010 No Comments

Yes, such personalised emails use what we refer to as “Custom Fields”. Custom fields can be created from the Contact List menu and users will be able to enter in data when they subscribe. Once you’ve created your Custom fields, create (or edit) your subscription form and select the Custom fields you’d like to display. [...]

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